For Electrician Sydney – Samson Electricals Response Time is very important because response time is like a formula
Is your average customer service response time like a well-kept race car, ready to go from 0-60 in the blink of an eye? Or is it more like a well-loved but beat up
Or is it more like a well-loved but beat up clunker, engine straining as your foot presses the accelerator but you seem to go nowhere? If you think that the speed of your customer support response doesn’t matter, think again: how quickly your customer service team responds to queries is one of the most important factors in customer satisfaction. In fact, 53% of customers reported being irritated if they don’t speak to a real person right away while 75% of customers think it takes too long for them to reach a live agent.
If you think that these statistics don’t mean much, consider this: a whopping 91% of customers won’t do business with you again if they’re unhappy with your service.
Thankfully, you don’t have to lose out because of slow customer service responses. In fact, there are a number of relatively easy strategies you can put in place to provide speedy responses and keep your customers happy. So response time is very much important.